iGO
iGaming Ontario / AGCO
Ontario's regulated online gambling market. Strong player protections modelled on UKGC; competitive private-operator landscape.
Overview
Launched April 2022, iGO regulates all private online-gambling operators serving Ontario residents. Operators must be licensed by AGCO and must sign a contract with iGO to serve Ontario players. The regulatory model is closer to UKGC than to MGA: strong RG requirements, mandatory dispute resolution through third-party ADR, and prohibition on offshore operators serving Ontario residents. Operators can lose their licence for accepting bets from other Canadian provinces.
Player protections in place
- Mandatory RG tools: deposit limits, time limits, cooling-off, self-exclusion via ConnexOntario
- RG interventions triggered by risk indicators
- Mandatory ADR via ProCon or similar
- AML compliance to Canadian federal standards (FINTRAC)
- Ban on advertising to minors
- RTP must be disclosed to players
How to file a complaint
Contact operator first. If unresolved, file complaint with the operator's named ADR body. AGCO does not handle individual disputes but investigates operator conduct; systematic violations can trigger licence review.
Red flags to watch
- Any operator serving Ontario without a visible iGO/AGCO licence in the footer — illegal
- Offshore operators accepting Ontario deposits — these are unlicensed and unprotected
Typical player-side issues
- Withdrawal delays over 5 business days
- KYC verification loops
- Bonus voids for max-bet violations
Our take
If you are in Ontario, use an iGO/AGCO-licensed operator. The dispute infrastructure is real and the RG protections are meaningful. The regulated bonus offers tend to be smaller than offshore alternatives, but the trade-off is worth it.
See our dispute-resolution glossary entry for the full escalation sequence and our withdrawal process guide for how licence quality shows up in real cashouts.